We offer solutions that can help any business to deliver an excellent customer experience that wins new customers, increases customer loyalty, and helps to achieve key business goals. Our customized solution types can benefit your business, achieve your goals and service level.
|Business Process Outsourcing Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.
|Contact Center Today’s contact center must be highly scalable and fully featured, enabling IVR and consolidation of customer interactions across channels with the ability to integrate social media and emails in PABX or IP Telephony environments.
|Multi-media / eServices Using GTE provided solution for email, chat and web collaboration, you can engage in conversations that span communication channels. It routes right interaction towards right resource for excellent customer service.
|Quality Management / Call Recording It provides you with a complete set of solutions to improve your contact center quality and performance. The suite offers interaction recording, screen capture, agent evaluation, and live monitoring.
|Self Service / Interactive Voice Response A secure, flexible interactive voice response platform that can be deployed in IP, or hybrid environments, and service providers with support for secure transport and data storage mechanisms.
|Speech GTE provides Speech innovations in voice, natural language understanding, reasoning and systems integration, which come together to create more human technology to reduce costs remarkably.
|Telephony We provide world class IP telephony solutions that are highly scalable and reliable. Using your network as the platform, your organization can gain the inherent benefits of a converged network for transport and interconnection.
|Virtualization It is the single most effective way to reduce IT expenses while boosting efficiency and agility—not just for large enterprises, but for small and midsize businesses too.
|Web Experience GTE provides proactive engagement through any channel including voice, SMS, email and web forms, while leveraging contextual behavior from the web and interaction history across all channels. This powerful combination delivers a new level of customer engagement which has never been possible until now.
|Workforce Management It unifies forecasting, scheduling, calendar management, monitoring of real-time agent-adherence, intraday contact-center performance, and historical reporting into a robust contact center resource-planning application.
For more information on any Solution, please write us at Sales@GloTexp.com