Contact Center Desktop
GCCD is a multi-channel Desktop solution which is designed to deliver the customer interaction or tasks to the agent’s desktop and empower the agent to efficiently manage assigned workload.
It is fully integrated with Telephony and CRM platforms to assist end users better deal with customers. It provides the history of the interaction / call as well for better customer service along with scripting options.
CCA is a robust Reporting solution which is designed to deliver the customized reporting for management to see a complete picture of contact center along with their customer data. It includes Reporting from all customized databases to merge in one reporting platform including IVR, WFM, CTI, Routing and Agent Desktops.
It comes with by default reports and you customize them as much as possible with new fields depending on their availability in sourcing platform.
CCW is a multi-screen wallboard solution which is designed to display call center statistics on; Call center floor, Manager’s desktop and off-shore over the web.
It allows contact center management teams to quickly make corrective decisions anywhere on the floor.
Contact Center Suprvisor
GCCS – Contact Center Supervisor is a multi-channel application that enables contact center supervisors and Operations to better manage workforce to be able to have better control of their contact center. CCS allows them to make decisions instantly through right information at the right time. It’s integrated with one of the strongest and robust telephony platforms.
Contact Center Portal is a suite that combines all five products in one package, which allows customers to have full control on their contact centers through customized products through one unified interface. This eliminates any customization requirements once for all with any contact center platform.
Voice Biometrics authenticates your customers through natural voice patterns, not robotic PINs, passwords, and questions. It’s a level up in security with brand new user experience. By giving them the freedom to speak, you let the customers be themselves.