GCCW – Contact Center Wallboard

CCW is a multi-screen wallboard solution which is designed to display call center statistics on; Call center floor, Managers desktop and off-shore over the web.

 

It allows contact center management teams to quickly make corrective decisions anywhere on the floor.

It is fully integrated with Telephony environments and multiple database management systems. It’s user-friendly, easy administration, scalable, reliable and customizable, thus allowing end-users to get full control on it. It comes with by default templates and you can add as many templates possible depending on business requirement.

 

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