GCCS – Contact Center Supervisor is a multi-channel application that enables contact center supervisors and Operations to better manage workforce to be able to have better control on their contact center. CCS allows them to make decisions instantly through right information at right time. It’s integrated with one of the strongest and robust telephony platforms.
With CCS, we can perform multiple actions such as:
- Monitor statistics for the following contact center resources:
- o Agents.
- o Agent Groups.
- o Queues.
- Manage Agents by adding, modifying and removing Agents instantly.
- Manage Skills and Agent Groups by updating them
- Manage non-voice interactions