GCCA – Contact Center Analytics

CCA is a robust Reporting solution which is designed to deliver the customized reporting for management to see complete picture of contact center along with their customer data. It includes Reporting from all customized databases to merge in one reporting platform including IVR, WFM, CTI, Routing and Agent Desktops.

 

It is fully integrated with any Telephony platform and allows customers to customize it based on their own requirement.

 

It comes with by default reports and you customize them as much as possible with new fields depending on their availability in sourcing platform.

 

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