Globe IT Experts provide onshore, offshore, Near-shore and blended outsourcing models in Business Process Outsourcing Industry.
We offer complete back office solutions with IT services and voice as well in order to facilitate our clients to the best of potential in a one-step solution and have been catering to clients with real time voice order processing, web order processing, customer service, sales and purchasing to mention a few along with virtual assistants, accountants and front desk operations.
Globe IT Experts main area of focus is linking up with other players in the value chain to provide Best solution that meets the precise needs of the customer within many sectors and markets
We’re in partnership with established, registered and largest Contact Center having state of an art Infrastructure.
| Inbound | Outbound | Non-voice |
Miscellaneous |
| Billing | Lead Generation | Email Correspondence | Bulk SMS Broadcast |
| Sales Activation | Collections | Live Chat | Customer Relationship Management |
| Complaint Management | Appointment Setting | Returns Processing | Database Management |
| Information Helpline | Surveys | General Correspondence | IVR Services |
| After Sales Support | Retention/Win-back | Automated IVR | |
| Order Taking Customer | Informative Calls | Outbound Calls | |
| Feedback | Data Entry | ||
| Web Management | |||
| Answering Machine | |||
| Lucky Draws |
Why Us?
- Complete transparency of call center operations
- Data security
- 100% calls recording
- VPN access to all voice recordings
- Clear communication of processes
- Real-time accessibility to market information
- Research and analysis based on recorded calls
- Well-designed, standardized call center processes
- Competitive pricing
- Web-based real-time & historical reporting
- Flexible and seamless integration
- Faster agent response times